FAQ

What should I do to prepare for your arrival?

We ask that you set your temperature to roughly 70F and to leave the fan on the 'ON' setting rather than the 'AUTO' setting. This will help dry your carpets even quicker! Move any small items off the floors as much as possible and if you need help moving some light items we are more than happy to help.

How accurate are your quotes? Are there going to be hidden fees once you arrive?

We pride ourselves on clear, upfront pricing. Your quote will be extremely close to the final price paid.

Will you move our furniture?

We are more than happy to relocate small to medium sized furniture pieces to a 'hard surface floor' for the duration of the cleaning. Large furniture pieces will be left in place and cleaned around.

How long before I can walk on my carpets again?

You can walk on them immediately, just ask us for some shoe covers and we are happy to provide some for you.

When can I move my furniture back in place?

We recommend a minimum of 4 hours before putting things back, however waiting 24 hours before putting items back in place is even better.

Do you guarantee Stain-removal?

Unfortunately, we cannot guarantee all spots and stains will be removed. This has a lot to do with the age of the carpet, the material of the carpet, how long the stain has been there, what kind of stain it is. We always give 100% effort in removing stains!

I’ve had spots reappear after a cleaning, will this happen?

Although it is possible that this could happen, it is unlikely with our method of cleaning. If it does, let us know and we will come back and make it right!

Why is Ohana Clean carpet cleaning considered eco-friendly?

We utilize less resources vs the industry standard, simple as that! We use less water and we don’t  burn fossil fuels during the process. However, we may need access to the homes water or electricity. (Also our van runs on E85 exclusively! It reduces harmful  emissions while also reducing our reliance on foreign countries for fuels)

Why is 'Low Moisture Encapsulation' cleaning ‘eco-friendly’?

We draw from the homes electricity instead of running an engine outside for the duration of the clean. In addition to using less energy overall, we use a fraction of the water, only a gallon or two on an entire home.

Do you also do area rugs?

Yes, we can clean most area rugs.

(For hand crafted or thin/frail rugs we recommend you take that to a rug bath at a rug plant, please reach out and we can give you our recommendations.)

Do you clean Upholstery?

Yes we can clean most upholstery, please contact us for more details.

Do you clean anything else besides carpets & upholstery?

Yes we can do deep cleaning on laminate, wood, and other hard floor surfaces.

Will you provide a receipt?

Absolutely, a receipt will be automatically emailed upon payment.

I have limited parking is that an issue?

If you have a limited parking situation we would really appreciate instructions on the best way to get to the work location.

What if I'm not happy with the Carpet Cleaning?

We work hard to do our best job for you, but if for whatever reason you are not satisfied with the results, we can re-schedule to come out and try again. If you are still not happy, there is no charge.

What forms of payment do you take?

We accept CASH, CARD, and CHECKS!

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